About the role
We are looking for friendly, reliable Customer Service Representatives to join our fully remote support team. You will be the first point of contact for our clients, handling inquiries via email, chat, and phone while maintaining accurate records in our CRM. This role is open to candidates across the United States and Canada and is available as full-time or part-time.
What you'll do
- Respond to customer inquiries via email, chat, and phone in a timely, professional manner
- Troubleshoot common issues and escalate complex cases to the appropriate team
- Maintain accurate records of customer interactions in the CRM
- Follow up on open tickets to ensure timely resolution
- Identify opportunities to improve help-center content and customer workflows
What you'll need
- High school diploma or equivalent; some college or customer-service certification preferred
- 1+ year of customer service or support experience (remote experience a plus)
- Strong written and verbal communication skills in English
- Comfortable using CRM, ticketing, and chat tools
- Reliable high-speed internet and a quiet workspace
Nice to have
- Experience with Zendesk, Freshdesk, Salesforce Service Cloud, or similar platforms
- Bilingual English/Spanish or English/French
- Previous experience in HR tech, staffing, or marketplace support
Benefits
- Competitive pay with transparent salary bands
- Flexible full-time or part-time scheduling
- Remote-first work environment
- Paid time off and company holidays
- Equipment stipend for home office setup
Interview questions to prepare for
- Tell us about a time you turned an unhappy customer into a satisfied one.
- How do you stay patient when handling repetitive questions?
- Which support tools or CRMs have you used?
- How do you decide when to escalate an issue?
- What does great customer service mean to you?
Skills
Customer SupportCRMTicketingCommunicationProblem SolvingRemote Work