About the role
Support a cohort of learners with proactive outreach, study planning and problem-solving so they complete their programmes.
What you'll do
- Own a cohort of 250 learners
- Run proactive check-ins and study plans
- Escalate academic or wellbeing concerns
- Track retention metrics
What you'll need
- 2+ years in student support, coaching or customer success
- Empathetic communication
- Highly organised
Nice to have
- Experience in online education
Benefits
- Hybrid working
- Health cover
- Study allowance
Interview questions to prepare for
- Why are you interested in this role?
- Tell us about your most relevant experience for this position.
- How do you stay productive while working remotely?
- Describe a challenge you overcame at work.
- What questions do you have for us?
Skills
CoachingCRMCommunicationRetentionOrganisation