About the role
Support business customers over chat, email and phone, resolving account, payment and product questions with care.
What you'll do
- Resolve customer queries across channels
- Escalate complex cases appropriately
- Document issues to improve the product
- Meet quality and response-time standards
What you'll need
- 1+ year in customer support
- Excellent written English
- Calm under pressure
Nice to have
- Financial services experience
- A second European language
Benefits
- Hybrid working
- Pension
- Wellbeing budget
Interview questions to prepare for
- Why are you interested in this role?
- Tell us about your most relevant experience for this position.
- How do you stay productive while working remotely?
- Describe a challenge you overcame at work.
- What questions do you have for us?
Skills
Customer SupportWritten CommunicationZendeskProblem Solving